FAQ

 

ORDERS

How long does it take to get my order shipped?

Please allow 2 - 3 business days for any given order to be processed.

What payments do you accept?

We accept the following forms of payment:
PayPal, Visa, MasterCard, Stripe, Apple Pay, Digicash and a bunch of crypto currencies.

I live in Luxembourg, can I come and pick up my order?

Absolutely. Please contact us via our social media or mail so we can find an arrangement. 

Can I change my order?

It depends. Please carefully review your information prior to finalising your order. This includes your name, address, and contents within your order. Once your order has been fulfilled and shipped out, you cannot change the items within your order anymore. If you’ve entered your address incorrectly, please use the Contact Form to provide the correct address. If your order has already shipped, the provided address cannot be changed.

Can I get a refund ?

This also depends. In case you ordered a custom items that was made just for you it will not be possible to give you a refund. 
If your ordered item is either too big or too small, please let us know and we will get back to you asap to replace it. You will need to cover the shipping costs in this case. This is why it is important to p
lease check our Size Guides for each item before placing and order.

If you ordered an item that is soon after sold out (like most of our limited edition items), we can't replace it and will refund you.

 

SHIPPING

How much will shipping cost?

Please check out our shipping costs page to find all the information you need.

Will I receive a tracking code for my order?

Yes, if you selected the shipping option with tracking at checkout. If you did not, we sadly can't provide you any information on where your package currently is.

My tracking hasn't updated lately, where is my package?

We can only see the same tracking information that you can, so unfortunately we cannot provide more detail. Most probably your order is still in transit between two checkpoints, making it look like your order hasn't moved lately.
A package rarely gets lost. If the delivery man, or women, can't find the address you indicated, the package will be sent back to us.

How long does my order take to be delivered?

Please allow up to 4 - 7 additional business days for your order to be delivered inside of Europe, or 8 - 15 business days if you're located Internationally. Packages to countries as Australia or Japan usually take 3 to 4 weeks to get there.